Provide prompt and quality service and support to sales regions in various areas including order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries.Respond promptly and effectively to Sales Rep issues, ensuring their satisfaction according to company procedures and standards.Communicate effectively with sales reps, regional managers, and other teams/departments such as IBP, Schedulers, AR, Service Parts, and Marketing.Perform administrative duties, run reports, and handle special tasks/projects associated with supporting the capital sales business.Relay all communication from customers and the sales force to internal teams related to order management and scheduled delivery dates of capital equipment.Serve as a backup to the Customer Support team when needed.Follow a standardized order entry process to ensure 100% accuracy for all orders submitted via phone, electronically, or fax.Maintain accurate record-keeping in accordance with company specifications.Complete all required training and documentation criteria as per company, departmental policies, and regulatory procedures.Identify and record productivity issues or concerns to help address root causes.Build relationships and foster teamwork with fellow team members, leadership, and individuals within other departments.Prioritize and identify activities and tasks, adjusting priorities when appropriate.
0-1 years
N/a
Bachelor's degree or equivalent experience preferred.Strong communication and interpersonal skills.Ability to prioritize tasks and work efficiently in a fast-paced environment.Attention to detail and accuracy in data entry.Proficiency in MS Office suite.Experience in customer service or sales support preferred.Familiarity with order management systems is a plus.
No Degree Required
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