Answering and managing incoming calls with professionalism and efficiency.Scheduling appointments for various departments based on provider availability.Verifying and updating patient demographic information, ensuring accuracy and compliance.Assisting patients in determining eligibility for our Sliding Fee Scale Discount Program.Initiating patient visits on our electronic health records system and creating super bills.Monitoring patient flow throughout the clinic, optimizing provider time and minimizing wait times.Providing frontline support as a Front Desk Specialist when needed, addressing patient needs and concerns with empathy and care.Collaborating with clinical and administrative staff to evaluate patient services and improve patient satisfaction.Demonstrating cultural competence and sensitivity in all interactions with patients.
1-4 years
Excellent communication and interpersonal skills.Keen attention to detail and ability to work in a fast-paced environment.Prior experience in customer service or healthcare administration preferred.Ability to remain calm and professional in high-pressure situations.
High School Diploma or GED required.Fluency in Spanish and English is essential.
High School
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